Effective date: 10 August 2025
Legal entity: SnapHaat (“we”, “us”, “our”)
Website: https://snaphaat.shop (the “Site”)

1) What this policy covers

This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our Site or place an order.

2) Information we collect

We collect the following information:

  • Identity & Contact: name, phone number, email, delivery address, billing address.

  • Order details: products purchased, order ID, invoice, payment status, delivery status.

  • Payment information: payment method, transaction IDs and status from payment gateways. We do not store full card numbers or CVV.

We do not collect any marketing preferences, social login data, or tracking cookies.

3) How we use your information

We use your information only to:

  • Process and deliver your orders.

  • Provide customer support.

  • Process payments and handle refunds/returns.

  • Comply with legal requirements.

We do not share customer data with any IT/service providers, marketing platforms, or international companies.

4) Data retention

  • Order & invoice records: maximum 12 months.

  • Customer support records: 30–90 days after resolution.

  • Inactive accounts: closed after 6 months of inactivity.

5) Sharing your information

We do not share your information with any third parties except for payment processing and delivery, where necessary to complete your order.

6) Security

We use appropriate safeguards (HTTPS, limited access, secure configuration) to protect your data. However, no method of transmission over the Internet is 100% secure.

7) Children’s privacy

Our Site is not directed to children under 13, and we do not knowingly collect data from them.

8) Contact us

  • Email: support@snaphaat.shop

  • Phone/WhatsApp: +8801836468334

  • Address: Mirpur 10, Dhaka, Dhaka, Bangladesh

9) Changes to this policy

We may update this policy in the future. At present, we will not provide individual notifications of changes.